Is LivSpace reliable?

2> Over the video call we had elaborated discussion of things required for each room while he shared 3D design screen.

1> He came prepared, proactively took 3D measurements map from the builder and created a sample design for entire appartment room by room.

My 2 hr video call with Local Interior designer.

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5> At one point she even asked us to share the design which was shared to us by the local Interior designer (Unethical practice)

Eventually we had our 2nd meeting, she showed me some AI generated pictures of kitchen, she gave me a quote but didn’t give a clear picture of what work would be done. I asked her to share that initial quote so i can review it. Initially she agreed but still didn’t sent it.

Her supervisor immediately started messaging me to finalize the deal or else the discount will no longer be valid (standard pressure tactic)

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I am currently in a process of finalizing an Interior designer for my new house and was considering LivSpace as one of the option. Eventually i decided to go with a local business instead of LivSpace. I will list down the issue/differences for my decision.

Now i will go through experience with LivSpace designer.

3> The initial quotations had no details, some items were added multiple times. Like they added Bed under payment to LivSpace then mentioned while ordering Bed from third party we will pay the vendor directly.

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By the end of our 1st call, we asked them to come up with a plan and proper initial quotation which she agreed but later forgot and sent a standard Meeting minutes which didn’t reflect the discussion we had.

“We are big company, our furniture is factory built and we have a standard process for everything. We have 10 yrs warranty. Bunch of certifications. All your questions will be answered only after you finalize the deal with us.”

4> During our meetings she was going through the standard SOP documents and pasting same messages to other clients WhatsApp group as well.

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3> Within 3 days of meeting, he gave me a detail quotation based on our Initial design. (Even though this is initial quotation we got a clear view of what we are getting in that budget.)

2> For room design she had only a TV mounted on the wall with floating desk.

P.S: Their 10 yrs warranty is a joke. Read the warranty terms and conditions on their website. Things like humidity, temperature etc will also nullify warranty. So basically if you use your furniture, warranty is gone.

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For every question i asked she had a standard condescending answer:

This went on for couple of days where They would pressure us to finalize the deal and i would remind them to 1st come up with a plan and quotation.

1> She claimed to have created a design based on our kitchen measurements, but as soon as i pointed they were wrong she panicked and said this was just a sample. (Even the kitchen entry was not on the right wall in her design)

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I would not call LivSpace reliable instead i would call them unethical bunch of college fresher who don’t listen to you and just paste replies from standard replies documents.